Return policy

RETURNS & EXCHANGES

We will gladly accept your return of UNWORN merchandise within 30 days from the shipping date. Exchanges for the same style are always free. Please note that exchange orders are cancelled if returns are not received within 21 days.

NOTES
Please return item(s) in the original box. You will not be charged for the cost of exchange shipping if you use the label provided.

Please allow two weeks for your return to be processed. You will receive an email to confirm a successful return. A credit should appear on your credit card, or original method of payment, within two billing cycles. Please note: A return shipping charge of $6.99 will be deducted from your refund.

DAMAGED OR DEFECTIVE PRODUCT

We are sorry you are experiencing an issue with your product! To help expedite your concern, please see the general guidelines below to help determine if your product will be considered defective by our review team.

Definition of a defective product:

  • A Defective Product is an imperfection in a product that has a manufacturing or design defect

Order Cancellation Policy
Customers may request to cancel their order within 30 days after placing the order.
Orders are usually processed and shipped within 1-3 business days after the order is placed.

If a cancellation request is made before the order is shipped and within the allowed cancellation period, the order can be successfully cancelled. Please contact our customer service team as soon as possible to initiate the cancellation process.

Return Policy
To return an item, please ensure the following:

The returned package must include the order number.

Please include a brief explanation of the return reason (e.g., incorrect item, damaged item, etc.).

All items must be returned in their original condition and packaging

Return Address
Address：Shen zehn shi bao an qu hang cheng jie dao zhou shi lu 650 hao bao xing zhi hui cheng 
City: Shen zhen shi
Province：GUANGDONG
Zip code:518000
Phone：131156460709

If you feel your product is defective as a result of a manufacturing or design defect, please contact us info@umishy.com.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.